Shipping policy
Shipping & Returns Policy at SaiSwaa
Your Satisfaction is Our Priority
At SaiSwaa, we strive to provide you with a hassle-free shopping experience. We know how important it is for you to get your all-natural beauty products in a timely manner and in perfect condition. This Shipping & Returns Policy outlines everything you need to know about our shipping methods, delivery times, and how to return or exchange products.
Shipping Policy
Local Delivery:
- Estimated Time: 2 Days
- Cost: Free on orders over $49, otherwise rate is calculated based on customer location.
International Delivery:
- Estimated Time: 5-14 Days
- Cost: Calculated at checkout based on location.
Order Tracking:
A tracking number will be provided via email once your order is confirmed, allowing you to track the status of your shipment.
Processing Time:
Orders are processed within 24 hours of purchase, excluding weekends and holidays.
Additional Notes:
- Delivery times are estimates and start from the date of shipping rather than the date of the order.
- SaiSwaa is not responsible for delays caused by customs, natural calamities, or other unexpected circumstances.
Returns & Exchanges Policy
Return Period:
You may return unused, unopened items within 30 days of delivery for a full refund. For health and safety reasons, opened products cannot be returned.
Exchange:
Exchanges can be made for products that arrive damaged or defective. Please contact us within 7 days of receiving your order to arrange an exchange.
Steps to Initiate a Return or Exchange:
- Contact Us: Email our customer service at SaiSwaaBrand@gmail.com to initiate the return process.
- Packaging: Ensure the item is packed securely in its original packaging.
- Shipping Label: Once your return is approved, we will provide you with a return shipping label.
- Refunds: Refunds will be processed within 5-7 business days after we receive and inspect the returned items. Refunds will be applied to the original payment method.
Return Shipping Costs:
- Return shipping is free for damaged or defective items.
- For all other returns, customers are responsible for the shipping fees.
Frequently Asked Questions
Before initiating a return or exchange, please visit our [FAQs section](link to FAQs page) for possible immediate solutions to your concerns.
Contact Us for Further Assistance:
- Email: SaiSwaaBrand@gmail.com
- Phone: 1-980-253-5502
We aim to make your shopping experience at SaiSwaa as seamless and enjoyable as possible. Thank you for choosing us for your natural beauty care needs!
By placing an order at SaiSwaa, you are agreeing to this Shipping & Returns Policy.


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